Terms and Conditions
for full details on our terms and conditions please contact us
Genuinely faulty goods will be replaced after testing and confirmed to be faulty. Customers are responsible for all return shipping costs & shipping fees will not be refunded under any circumstances.
Any product returned unopened, unused and undamaged in line with the Distance Selling Directive are entitled to a refund minus the cost of the original P&P. All items must be returned to us within seven days of receipt of the item from us. Once you have informed us of your decision to return goods under the Distance selling Directive, you have 7 days to do so at your own expense. Goods supplied correctly as ordered which are returned, carry a 20% restocking fee.
Any items returned as a failed delivery will carry another delivery charge, which must be paid in full before the item will be dispatched. After the item has been returned to us for a failed delivery we will request an additional fee for a second delivery, plus the cost of shipping the item back to us. If after a returned item you require a refund, it will be minus the original P&P cost plus the returned items cost. Any item that is advertised with free shipping will have the actual cost of the shipping deducted from any refund due.
Linux based satellite receivers
Due to the nature of these receivers, and the complexity of them, these will only be replaced or refunded due to hardware failure, after this has been confirmed by the equipment manufacturer to be the fault with any returned equipment.
Dispatch and delivery.
All delivery is dealt with by Royal Mail, Citylink, FedEx, DHL, Parcelforce, HDNL or UPS. The majority of deliveries require a signature on delivery, PLEASE check for any damages before signing. All good will be booked for collection by a courier within 2-3 working day of placing an order, this does not mean that all orders are guaranteed to be with you the working day after ordering. For example, You may place an order on a monday, the booking for courier takes place on the tuesday (within 1 working day) the courier collects on wednesday and your item is delivered on thursday. The majority of our UK mainland orders are delivered within 48 hours.